Thank all of you for your replies. My problem is simple naivete. For some silly reason I thought that SWA is different; that it is better than this sort of SCAM. I have used SWA for many years, always with good experiences. I had never purchased reward points before; but I have used reward points accumulated from using an SWA sponsored credit card. In those cases I considered the points to be a free perk for using a particular CC. It never dawned me that SWA would operate with less than honesty and integrity in all phases of its business; that it would sell a product (reward points in this case) that had less value than the cash money used to pay for them. So, I didn't read the fine print. Yes, I know - NO REFUNDS - is very clearly posted on the website. I just didn't think I would ever want or expect a refund.
Shame on me.
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08-25-2023
12:50 PM
I am new to the community and apologize if I am not posting this in the right place (but I'm extremely frustrated and need to vent). My problem is apparently a common and well-known issue. I recently bought reward points with the intention of using them for a particular flight reservation. The amount - 60,000 points, discounted by 45% from the regular price. What a deal ! From the airline that prides itself for 'low prices and great customer service'! Sounded to me like a no-brainer; until I found out the flights I wanted to book would still be more expensive if bought them with the discounted points rather than dollars. And of course, SWA quickly replied to my request for a refund by reminding me that purchased rewards points are NON-REFUNDABLE.
It is hard to believe that SWA could be so arrogant and tone deaf, considering its recent major screw-ups such as its scheduling nightmare during the last holiday Xmas season.
SWA honesty and integrity? Not so much...
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