Thank you for reaching out, @MiaKalama
We are sorry to learn of your disappointment as a new hire, particularly if you felt that you or your family were not supported. Southwest has a long history of welcoming People of all backgrounds and family status to a career at Southwest Airlines. By fostering a Culture that embraces and utilizes our Diversity, we create competitive, yet equitable, advantages in teamwork and innovation that contribute to our overall success.
Southwest’s Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our People are key to Southwest being on time and ready to serve our Customers. During the interview and onboarding processes, we strive to provide a realistic preview of what each job entails. Depending on the job and if it follows contract work rules, the job may include being away from loved ones, working assigned shifts based on seniority, the potential for overtime, and a New Hire probationary period that applies to everyone regardless of background. We’re sorry to hear if any of these requirements caused difficulties for you. As in many workplaces, as our Employees gain in seniority or are able to transfer to different locations for example, their schedule flexibility and preferences increase.
As we often share with Candidates, working at Southwest is not for the faint of Heart! The work can be challenging, but also rewarding in meeting a Purpose larger than ourselves.
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