09-07-2023
08:43 PM
09-07-2023
08:43 PM
Thank you for the number. I booked two hotels back to back. I received an email from one hotel but not that one. The lady at the front desk at the hotel that was cancelled confirmed everything regarding all my info when she looked in her system and the email from Agoda. She said my room was cancelled by Agoda because when they booked it after I booked it, there were no rooms available. Either way, I appreciate you giving me a number and I even called the airline side.. I’ve looked everywhere for somewhere to call and funny no one can help me. Thank God we weren't stranded on the motorcycle 4 hours from home. Although our friends would have helped us out it would have just been a major inconvenience
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09-07-2023
08:32 PM
09-07-2023
08:32 PM
I booked another hotel the same day, got in a hurry and assumed that confirmation email I received was for that hotel. I never actually read the email. I just saw it was from Southwest. My fault but totally Irrelevant. I should have been able to retrieve my reservation at anytime. I’ve been doing business with Southwest for a very very long time. I trusted their services. First mistake. Also, when I did do just that (request to resend confirmation email) nothing ever came. I still to this day cannot get ahold of booking.com without a pin # I’ve called every single day
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We booked a Hotel through Southwest (offering us 2000 points for the booking) on July 29. I just so happened to look through my email on Sept 4 looking for my confirmation email. I could not locate it. I called the hotel to ensure that our reservation was still good. The lady at the front desk told us that our reservation was cancelled on July 29. She received an email stating as such. I assured her that this was a huge even that we had no intentions of cancelling and there was a mistake. She told me she would try to get ahold of booking.com because I couldnt get their automated system without some pin code. After some time the front desk called me back and said that another third party called AGODA that is affiliated with southwest booked my hotel which is based in Thailand?? She said they cancelled my reservation because when they booked it the hotel was full. They told the receptionist I received a refund (which I did not). This event that I was going to is a huge Rally that takes hours to drive to. All the hotels are booked. Luckily the hotel had ONE room left. I went ahead and booked the room and disputed the charge through my Chase Southwest card. Can you imagine if I had not of called? Drove 4 hours only to find out we had no place to stay? I could not reach anyone at Booking.com. I still cant even today. There is no phone number for customer service at Southwest. I wont be receiving my points as promised and I cant find an appropriate related email to my issue to complain. WOW! Good thing Chase is giving my money back.
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