09-06-2023
01:04 AM
09-06-2023
01:04 AM
Hello.
Lost an item at Southwest customer bag check counter, BWI (Baltimore) going to HOU (Houston Hobby). I am certain I left it at the counter (nearest to the wall where checked luggage is placed onto belt ) - 2nd floor, near door 6.
I submitted a lost item report, ID 1892463.
Several weeks later, received email stating that item was located, that I need to provide shipping info and payment so it can be shipped.
I was unable to get to link provided (for ship to address/payment). Link was not working.
When I went to update my case, entered report ID, was given message that report has been matched to an item that was found.
I have been trying to contact anyone (phone, email, etc) about this because I really want to get the item back (very critical stuff for my work).
I greatly appreciate if anyone can help me locate the item and connect me so I can give shipping and payment info, to get the item back.
Phone support cannot direct me to anyone who can help. PLEASE PLEASE HELP, PRETTY PLEASE. I desperately need it back for work.
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