11-30-2023
03:36 PM
I am not an experienced world traveler by any means so this makes things even more difficult. I and my wife(both right at 60) decided to see our son in Houston(from Iowa) . We choose Southwest and made travel arrangements through a local ,well known travel agency. We were to fly out Nov. 8 and return November 11. everything went smooth and we had a good time while there. My son suggested that we check quick early Sunday morning to see that our flight out was on schedule. HORROR OF HORRORS we were reserved but not booked. We immediately called southwest to see what we could do . They looked up the information and noticed that we had gone through a travel agency. they said any changes or booking would have to be done through the travel agency(ticket buyers) .We immediately called the travel agency only to here "we are closed till Monday" so here we are stuck with no tickets and no recourse and no help. We are not overly hi tech but my son luckily calmed us down a bit and bought some very expensive tickets so we could still get home in time for other obligations. We overpaid $840 to get home.the Travel agency is trying to blame southwest and saying we could have changed things on our own and did not have to have the original ticket buyers i.e. the travel agency authorize. Can someone tell me if you pay the Travel agency to purchase tickets for you and there needs to be a change IS IT policy from Southwest to only authorize a change from the travel agency rather than the individual in this case? Thank you all for your time and insight
... View more
