Southwest Airlines Community

Just to clarify, I'm not talking about paper coupons.  Online/virtual coupon would be fine with me, and some of the replies suggested that there was an "opt-in" tab someplace.  And I do have a SW credit card also.   ... View more

I just had this problem and I don't know why this post is marked as "solved."  It certainly isn't. ... View more

I just had the same issue.  I called the number listed and got a woman who said she couldn't find my reservation.  She then said that "somebody other than" them must have booked the reservation (!?)  I asked her if she meant that "some other" vendor than bookings.com would have booked a reservation through the Southwest site and she was really evasive but didn't say "no."  I tried asking the question a different way (language problem perhaps?) and asked whether she was suggesting that I made the reservation directly with the hotel and then just "forgot" or something, and that considering that I've been reserving the same way for the last year, that I knew how I made the reservation.  She then told me to call the hotel itself and when I did that, they said that they couldn't look up a reservation without a confirmation number.   ... View more

BTW, I just tried "Iflyswa.com" which was new to me, and it again rerouted me to southwest.mobile, and same error occurred. ... View more

I looked back at my original message, which was written in a hurry after I had figured out how to get to an area of this forum I could access and re-wrote the message without the offending word "s.u.c.k.s."  I see now that I didn't mention that this occurs on my phone, not the desktop that I'm using now.  Phone is iPhone 14 pro, just now updated.  Same thing happens on my iPad.   ... View more

There are several reasons for using their online resources rather than the phone.   1) I have better things to do than wait on hold. 2) One BIG reason to use their website is the availability of the "low fare calendar."  Nobody on the phone is going to look at the low fare calendar and compare and contrast possible itineraries, let alone whether I have sufficient FF points for a RT ticket or whether I have to make 2 one-way reservations, one with points and one with dollars. 3) (Related to both 1 and 2) Speed and convenience of access.   Regarding the other comments, I agree that something idiosyncratic is going on.  As I said, I have uninstalled and reinstalled the SW app on my phone, and the problem still occurs.  Additionally, trying to login to their site using chrome on my phone often produces the same result as the app.  This has happened in airports and on their planes.  Their person actually called while I was AT HOME, (so no unusual IP address was involved, which was their suggestion about the problem occurring at airports), and while on the phone, I logged in successfully on my phone.  After they hung up, I tried again and the same problem happened.  Like, whuut???   Right now I opened the app on my phone and it has kept me logged in.  That's good of course.  Sometimes when I'm logged in and I use the drop down menu and try to click on "view account" at the top, it asks for another login which then fails.   Just now, I opened Chrome on my phone and tried to go to southwest.com.  It routed me to mobile.southwest.com and SURPRISE (or not) I attempted to login using my FF number as always and my saved pw as always and got the same error message.  I've actually looked up the saved password (I use the random generated ones), written it down, and then typed it into the "password" area and that didn't help. ... View more

That’s been done, in addition to deleting and reloading their app. ... View more

I agree. I have other issues, but never have had a problem when using the “resend email” option. If all else fails, you can refuse to pay the credit card company.  ... View more