an hour ago
1 Love
Today they offered me a deal to buy points for A-list that would last through 2025. I’m already close to making it for this year anyhow, and not sure what it will do for anyone once they make the change.
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I was over flying on whatever airline it was that advertised a price BUT tacked on a fee to select a seat (though NOT selecting one wasn’t an option) and then dealing with most seats being unavailable followed by exorbitant fees to check a bag, etc. So will Southwest’s pricing also be bait & switch? There goes my SW credit card and quest for FF points, companion pass, a-list, etc. Sad.
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02-16-2024
01:03 PM
Just to clarify, I'm not talking about paper coupons. Online/virtual coupon would be fine with me, and some of the replies suggested that there was an "opt-in" tab someplace. And I do have a SW credit card also.
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02-16-2024
12:50 PM
It's been years since I was given any drink coupons. They used to be sent automatically.
I've searched this forum and found the issue was addressed before, but the suggested solutions haven't worked. Supposedly there's a place on the RR account page where you can "opt in" for free drink coupons, but I had no luck finding the link that was supposed to be there. That may have been because these suggestions were several years old and not current.
What's going on with the coupons now?
Thanks.
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01-27-2024
11:21 AM
I just had this problem and I don't know why this post is marked as "solved." It certainly isn't.
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I just had the same issue. I called the number listed and got a woman who said she couldn't find my reservation. She then said that "somebody other than" them must have booked the reservation (!?) I asked her if she meant that "some other" vendor than bookings.com would have booked a reservation through the Southwest site and she was really evasive but didn't say "no." I tried asking the question a different way (language problem perhaps?) and asked whether she was suggesting that I made the reservation directly with the hotel and then just "forgot" or something, and that considering that I've been reserving the same way for the last year, that I knew how I made the reservation. She then told me to call the hotel itself and when I did that, they said that they couldn't look up a reservation without a confirmation number.
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12-03-2023
03:05 PM
BTW, I just tried "Iflyswa.com" which was new to me, and it again rerouted me to southwest.mobile, and same error occurred.
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12-03-2023
03:03 PM
I looked back at my original message, which was written in a hurry after I had figured out how to get to an area of this forum I could access and re-wrote the message without the offending word "s.u.c.k.s." I see now that I didn't mention that this occurs on my phone, not the desktop that I'm using now. Phone is iPhone 14 pro, just now updated. Same thing happens on my iPad.
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12-03-2023
02:53 PM
There are several reasons for using their online resources rather than the phone.
1) I have better things to do than wait on hold.
2) One BIG reason to use their website is the availability of the "low fare calendar." Nobody on the phone is going to look at the low fare calendar and compare and contrast possible itineraries, let alone whether I have sufficient FF points for a RT ticket or whether I have to make 2 one-way reservations, one with points and one with dollars.
3) (Related to both 1 and 2) Speed and convenience of access.
Regarding the other comments, I agree that something idiosyncratic is going on. As I said, I have uninstalled and reinstalled the SW app on my phone, and the problem still occurs. Additionally, trying to login to their site using chrome on my phone often produces the same result as the app. This has happened in airports and on their planes. Their person actually called while I was AT HOME, (so no unusual IP address was involved, which was their suggestion about the problem occurring at airports), and while on the phone, I logged in successfully on my phone. After they hung up, I tried again and the same problem happened. Like, whuut???
Right now I opened the app on my phone and it has kept me logged in. That's good of course. Sometimes when I'm logged in and I use the drop down menu and try to click on "view account" at the top, it asks for another login which then fails.
Just now, I opened Chrome on my phone and tried to go to southwest.com. It routed me to mobile.southwest.com and SURPRISE (or not) I attempted to login using my FF number as always and my saved pw as always and got the same error message. I've actually looked up the saved password (I use the random generated ones), written it down, and then typed it into the "password" area and that didn't help.
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12-02-2023
11:17 AM
That’s been done, in addition to deleting and reloading their app.
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12-01-2023
07:48 PM
I agree. I have other issues, but never have had a problem when using the “resend email” option. If all else fails, you can refuse to pay the credit card company.
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12-01-2023
06:22 PM
When i try to login on either their app or Southwest.com, I get an error message. I cannot look at my frequent flyer account, let alone make a reservation with points. Somebody has actually called me about this twice, and they are unable to fix this problem. I wish I had ANY alternative! They wouldn’t let me use the word s.u.c.k.s. Even though I’ve seen that as a header on other messages.
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