Hi, I am looking for clarification on what southwests actual policy says on the order of boarding.
Specifically, I am encountering inconsistency and confusion with whether A-list and A-list preferred are entitled to board before families. Increasingly I am seeing thta many groups of or large families are allowed to board before A-List, when I was under the impression that family boarding came after A-list. Personally I am not concerned when it's a couple families and a couple kids but there are increasing circumstances where dozens of parents and children are allowed to board before those who have earned A-list. Looking for clarification on what the policy is becuase gate agents don't seem to agree what the policy is whne asked.
To be clear I agree that family boarding is a good thing, but they should probably come after individuals who have earned A list.
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