I will NEVER Fly SOUTHWEST again.
I bought a ticket from San Diego to Chicago. Paid for EARLY BIRD check in. The day before departure, SWA CANCELED the flight. They rebooked me 2 days later but did not include "EARLY Bird" check in, as I previously paid for it. When I went to check in, I was in the C Group! Frustrated, I THEN PURCHASED UPGRADED BOARDING for $110.00. I was so excited to get A4! I had major back surgery and sitting in cramped seats make it extremely uncomfortable not only on my back, but my legs, which is why I need the extra leg room to stretch them out.
When it came time to board I was SHOCKED at the amount of "preboarders" there were. At least 25 people and only 2 with wheelchairs. Needless to say, ALL the first rows were taken by the time I boarded, and the empty seats were "saved". I wound up in isle 12 between 2 people!!
Either a) LIMIT the number of PreBoarders per flight, b) Charge a FEE for preboarders and make them request it at BOOKING, not at the gate or c) DISCONTINUE your BOARDING upgrade option, since as long as you're gonna allow anyone with a TOOTHACHE to preboard, then people like ME will be paying extra fir absolutely NOTHING!!
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