02-12-2024
10:53 AM
02-12-2024
10:53 AM
The police are asking for my help from SW, because thus far, they are willing to give me more information than them! Which seems crazy, given well.. the are the airport authorities.
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That was the first thing I did. I understand stand that piece of it. What I’m trying to do is get information on the person that did this. Working with police to try and catch them checking in, and SW is not being overly cooperative.
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02-11-2024
08:23 PM
02-11-2024
08:23 PM
yeah, I have spoken with customer service and emailed numerous times. That was how I was eventually able to get a confirmation number. They gave me more information than they would even give the police. I see what you’re saying about the scammer possibly buying a ticket for someone else, but even getting that person’s name would help start a trail to the actual thief. These bold criminals need to be pursued, not let through the system just because I get my money back. At this point, it’s not even about the money to me. It’s about trying to track down people who pry on others and break the law.
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Last week, I noticed a fraudulent charge on my credit card. Someone used my card to purchase a ticket on SW from Reagan in DC to Bush in Houston. The flight is coming up this week. I contacted police/ security at Reagan. They are being extremely helpful in trying to possibly catch this felon if they try to check in. I’ve been able to obtain some information regarding this reservation from some helpful customer service representatives. Since the charge was posted, I was able to get the ticket number, to eventually get a Confirmation number. A SW supervisor at Reagan wouldn’t even give this information ( said he had no way to get it) to the police officer assigned to the case. Tell me Southwest… wouldn’t you like to see someone prosecuted that try’s to get on a flight illegally and why can’t you give me the information on the person ( even if they’re using a false identity) who stolen my credit card to purchase a ticket!!! Protect the criminal??? I would like to think you have more loyalty than that to honest regular customers like myself, than to criminals! Maybe someone who has some authority at Southwest will help this week so that possibly this person could be arrested if they try and check in for the flight they charged on MY credit card!
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