I've already done that but Southwest Hotels Concierge is saying that they 'went to the hotel and the hotel 'decided' NOT to refund the money'. Southwest Hotels Concierge is claiming they've done what they can but it's 'up to the hotel'.
I'm calling BS. It's SOUTHWEST Hotels Concierge. Southwest put their name on it to sell it -own it.
TAKING money without providing ANY service is FRAUD.
I've been a loyal Southwest customer since 2005 - THIS IS THE WORST I've ever been treated by Southwest!
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I received a $1021 charge for a hotel reservation from Southwest Hotels Concierge that was cancelled 20 minutes after it was booked. And now they're saying it was never cancelled. Has anyone else experienced this? I've submitted a case to the Internet Crime Complaint Center (IC3). If you've had the same experience please add your experience and comments and any information you can provide to the current case profile. Reference the Southwest Hotels Concierge / Rocket Travel / Agoda case on the https://www.ic3.gov/ website.
And beware of ever using Southwest Hotels Concierge or Auto rental links when booking flights. Apparently they are all 3rd party vendors that Southwest claims to have no affiliation with or control over how they conduct business.
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