06-05-2024
02:09 PM
I had this exact problem! Requesting to send an email for a reservation they don't have doesn't work. Chase has refused to honor my request as a dispute. Extremely frustrating when I never received a confirmation email when making the reservation. Although, I know it was free cancelation within 24 hours of stay I miraculously received an email the morning of my reservation stating that, but it was too late! Total scam!!
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06-04-2024
04:50 PM
They can't resend the confirmation email if there's no reservation. It's mind boggling how this happens, but it's definitely a scam! Beware of booking a hotel through Southwest website. I don't know how this can happen.
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06-04-2024
04:45 PM
Sadly, this exact same thing happened to me. I have unsuccessfully disputed this with the chase card. The charge occurred on my cc statement the same day. I never received a conformation email & was unable locate the reservation to change it. The merchant & phone # on the cc statement was RTI*SWHotels 662-625-9282. It is a discontinued #. I have spent an incredible amount of time trying to locate the reservation with no avail. I thought for sure Chase would rule in my favor of the dispute, but they belief it was a legitimate charge. I've been scammed & the fact that Chase does not see this is very disturbing.
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