Hi there! The policy on the SWA website is clear. I would NEVER trust anything an agent tells me over the phone that contradicts what is clearly stated on the website. If there are conflicting opinions between agents once you get to the airport, they're going to stick with what's in the written policy.
Bicycles (defined as non-motorized and having a single seat) properly packed in a bicycle box or hard case from 51 to 100 pounds in weight or 63 to 80 inches in total dimensions. Pedals and handlebars must be removed and packaged in protective materials so as not to be damaged by or cause damage to other baggage. Bicycles packaged in cardboard or soft-sided cases will be transported as limited release items. Bicycles over 100 pounds in weight and/or 80 inches in total dimensions cannot be checked as baggage and can only be shipped as Cargo if the Customer is a Known Shipper.
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