@Kshallene wrote:
I wanted to recognize Petta Gay at Fort Lauderdale airport on April 20, 204 for her exceptional service in helping to figure out why my mother in laws TSA preflight wasn’t printing. The previous airport couldn’t figure out the issue but she took the time to work it out! Outstanding service!
Glad it was resolved - if you'd like to send the kudo's to Southwest then use Contact Southwest Customer Service or reach out on Twitter so that these can be entered into the system. This is a customer to customer forum so although it is great to hear a good report there's no official channel to recognize staff.
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