a month ago
I am seeing strange behavior nowadays. Hotels are saying they are not receiving payments from Southwest Hotels or in some cases no details. Its something they don't have proper process to pay to hotel. I contacted several times to customer service and poor guys they don't even understand that we are calling from Hotel lobby where hotels guys said they don't have reservation details or payment not recovied. They will kept you on hold to contact property and check where is the issue. they will try to get new Virtual card to make payments. The bottomline why I need to go thru this process. I am done now with Southwest Hotel. No more reservation with you guys in future. Its worst experience. We have so many other options.
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