a month ago
a month ago
I have been a loyal fan of Southwest. I like to have the ability of taking checked bags and to change flights without a extra charges. In the past, I would have rated them Excellent. Lately, they have been disappointing. They keep changing my flight times. They changed our flight time from 8:25 to 8:20, but put us on a flight that left at 6:25 AM. It would have required us leaving for the airport at 4:30 AM. It wasn't just me and my wife. I have checked with other family members and friends and they have done the same. As I said in the title, it's probably due to the management changes because they lost money last quarter and they are trying to fill seats on earlier flights they can't book.
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