06-17-2024
09:58 PM
06-17-2024
09:58 PM
Thanks all. I’ve had Preferred since earning it last year, and it’s worked on previous journeys this year. I’m guessing it’s the issue that the reservation appears to have been unlinked from my profile when they fixed my TSA PreCheck problem — it doesn’t seem to be listed in the app or on the website for my RR account.
I ended up paying for the access, will ask for a refund.
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I’ve currently got A-List Preferred status and on a current flight I’m getting told that I’m ineligible for free WiFi. Has anyone else run into this issue? I sign in using the same password manager that correctly fills and logs in for all other SWA sites — and it’s clear that the password works because if I intentionally put in a bad password I’m told that the password isn’t right.
Instead I just get:
“It looks like you aren't eligible for Free Internet. Check out our FAQs to learn more”
I also tried looking up the flight by confirmation number, got the same result.
Has anyone else seen this? It’s possible that this is specific to my trip (it’s been a bit on the bad side — messed up PreCheck due to the discussed “middle name” issue, one delay to weather, another to mechanicals, after getting the PreCheck issue cleared the flight is just missing from anything on the SWA site or app…), just really grating to not have this benefit working.
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06-17-2024
08:01 PM
1 Love
Just wanted to chime in here that the “remove the middle name” solution worked for me on a current trip. When we initially checked in for the outbound segment of our trip my wife got her PreCheck but I did not. The gate agent wasn’t able to get the issue resolved.
I opened a chat with TSA and they very quickly got back to me and indicated that my name was being incorrectly submitted for validation — what got submitted to them was “<first_name> <middle_name> <middle_name>”, and this clearly doesn’t work.
While traveling I called SWA and the rep instantly noted that my middle name needed to be removed from the ticket, that fixed the issue and my passes were issued with PreCheck status (it unfortunately didn’t help as my origin was international and MCO doesn’t have pre-check for connecting flights, but the tickets seemed valid).
Shout out to Brent at SWA for so quickly recognizing the issue.
This clearly seems like a bug in the reservation system and needs to be addressed.
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