Southwest Airlines Community

Thanks all.  I’ve had Preferred since earning it last year, and it’s worked on previous journeys this year.  I’m guessing it’s the issue that the reservation appears to have been unlinked from my profile when they fixed my TSA PreCheck problem — it doesn’t seem to be listed in the app or on the website for my RR account.   I ended up paying for the access, will ask for a refund. ... View more

Just wanted to chime in here that the “remove the middle name” solution worked for me on a current trip.  When we initially checked in for the outbound segment of our trip my wife got her PreCheck but I did not.  The gate agent wasn’t able to get the issue resolved.   I opened a chat with TSA and they very quickly got back to me and indicated that my name was being incorrectly submitted for validation — what got submitted to them was “<first_name> <middle_name> <middle_name>”, and this clearly doesn’t work.   While traveling I called SWA and the rep instantly noted that my middle name needed to be removed from the ticket, that fixed the issue and my passes were issued with PreCheck status (it unfortunately didn’t help as my origin was international and MCO doesn’t have pre-check for connecting flights, but the tickets seemed valid).   Shout out to Brent at SWA for so quickly recognizing the issue.   This clearly seems like a bug in the reservation system and needs to be addressed. ... View more