On July 31, 2024, I boarded Flight 2311 from NY to St. Louis. I quickly realized that the person who pushed my wheelchair never gave me my laptop and tablet. Panic made my heart race. I told the Flight Attendant (Sierra) what happened. She suggested I get off the plane and book another flight after I retrieved my items. I'm so grateful she decided to speak with the pilots.
Chris, the Co-Pilot asked me to describe the laptop and tablet and said he would go back to the TSA area and look for my items. I boarded early because of the temporary need for the wheelchair, so lots of people were still boarding. I silently prayed that he would find them and that I wouldn't be the cause of a delayed take-off. Chris saved the day, when he happily returned with both my items.
Thank you so much Chris for going above and beyond the call of duty! I also thank Sierra (or Ciara, not sure) for thinking to let the pilots know.
I am one happy Southwest Airlines passenger!
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