Blog Updated February 13, 2020
Southwest Airlines continues to monitor information from Boeing and the Federal Aviation Administration (FAA) on the impending 737 MAX software enhancements and training requirements. We remain confident that, once certified by the FAA, the enhancements will support the safe operation of the MAX.
We previously removed the MAX through June 6, 2020, to offer reliability to our operation and stability for our Customers. Based on continued uncertainty around the timing of MAX return to service, the Company is proactively removing the MAX from its flight schedule through August 10, 2020.
By proactively removing the MAX from scheduled service, we can reduce last-minute flight cancellations and unexpected disruptions to our Customers’ travel plans. The limited number of Customers who have already booked their travel and will be affected by our amended schedule will be notified of their re-accommodated travel according to our flexible accommodation procedures. The revision will proactively remove roughly 371 weekday flights from our schedule out of our total peak-day schedule of more than 4,000 daily flights.
We offer our apologies to our Customers impacted by this change, and we thank them for their continued patience.
How soon will I know if my upcoming flight has been impacted?
Our goal is to operate our planned schedule with as few cancellations and as little impact to our Customers as possible. To support our Customers, our Teams are working diligently to increase reliability and reduce the amount of last-minute flight changes caused by the MAX groundings.
Currently, we are amending our flight schedule through August 10, 2020, to incorporate changes that will occur as a result of our MAX aircraft remaining out of service. We are taking steps to proactively notify Customers affected by these changes.
Please know there are still other factors to consider when traveling that have the potential to impact a scheduled flight on any given day. These factors include but are not limited to weather, unscheduled maintenance, operational delays, etc. As your flight date approaches, you can track the status of your flight using our Flight Status Tool on Southwest.com .
How will I be notified if my flight has been impacted?
The limited number of Customers who have already booked their travel and will be affected by our amended schedule will be proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.
How can I verify my aircraft type?
Instructions for verifying the aircraft type scheduled to operate your flight can be found here.
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#ihateyouroneseeds. We hear you. Everybody loves an underdog. It’s lonely at the top for our four one seeds, but the selection committee feels strongly that their place is right and just in each region. And haters gonna hate no matter what. But for those needing a little more insight, here’s why your favorite city isn’t number one.
Salt Lake City: has your city hosted a Winter Olympics? Why don’t you call me sometime when the whole world is watching your city all day, every day, for the better part of three weeks. Oh, and while you’re at it, try being awesome at everything.
Philadelphia: in what is clearly a stacked region, admittedly this wasn’t an easy choice. Each city is loaded with historical significance and talent, but only one city has a statue of Rocky Balboa presiding over it. Everybody loves a good come-from-behind story of the underdog, and never has that been epitomized more than from the rise to the top of the City of Brotherly Love. Yo, Adrian!
New Orleans: Beignets for breakfast every single day. Regardless of whether that is actually a common practice, everybody else in America wishes they did—every single day. And while breakfast might be the most important meal of the day, we strongly encourage you to save room for Muffulettas for lunch, King Cake for an afternoon snack, and round out the day with a bowl of Gumbo before stuffing your face with some Jambalaya or a Crawfish Etouffee. ‘Nuff said.
Aruba: on the heels of one of the most brutal winters in recent memory, who cares who is number one or number four in this region of the bracket? If you’re lucky enough to be heading out to any one of these beautiful, sunny destinations this spring, you’ll put as much thought into as we did. We clearly just ranked these destinations alphabetically. “Aruba, Jamaica, ohh I wanna take ya…” We don’t care where you take us, just take us. We're begging you.
Just because these four are sitting on top of their regions doesn’t mean they’ll be dancing for long. Vote with your fingers and tell us why we’re wrong!
And while the bracketology in the Destination Bracket might be totally fake, the destinations aren't! You can book right now at southwest.com!
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Our very own fearless Leader, Gary Kelly, was recently asked to join the exclusive LinkedIn Influencer group. This impressive group of Leaders is comprised of more than 400 top world and business leaders, who share professional insights with LinkedIn’s members.
Gary graciously accepted the invitation and has recently contributed content to his profile, including a post that went live today where Gary shares his thoughts on the state of our industry. Be sure to check out this post and follow Gary’s profile here.
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One of the very cool nuances to Southwest’s story is that our Founder and Chairman Emeritus Herb Kelleher—and our current Chairman, President, and CEO Gary Kelly—share the same birthday, which happens to be today, March 12 th !
Herb and Gary share a lot more than just a birthday. They both share a deep passion and LUV for Southwest Airlines. They recently had a chance to sit down together and talk about Southwest, the future, and thoughts on Leadership. We thought it was only appropriate to share a couple minutes from their conversation on their birthday. We hope you’ll enjoy the video, and please join us in wishing these two Southwest Legends a very Happy Birthday! Cheers, fellas!
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Judge Smails: Ty, what did you shoot today? Ty Webb: Oh, Judge, I don't keep score. Judge Smails: Then how do you measure yourself with other golfers? Ty Webb: By height. If you’re a Caddyshack fan like me, you’ll certainly recognize the dialogue above from the 1980s cult classic movie. My friends and I could quote lines from the movie for hours on end, as I’m sure many of you can. Chevy Chase’s famous dry, cool sense of humor is on display throughout the entire movie, evidenced by the quote above when the uptight Judge Smails is trying to size Ty’s golf game up. So what is this doing on an airline’s blog? If you follow the industry closely, you’ll notice that there are many different ways to measure an airline’s size, or “market share.” There are Revenue Passenger Miles (RPMs), Enplanements, Onboards, or O&D (Origin & Destination) passengers. Many people are surprised when I tell them that Southwest Airlines is the largest U.S. carrier based on domestic passengers (O&D) carried (as of Dec. 31, 2010—the latest available Department of Transportation statistics). Let’s go through each one to explain the difference, and why Southwest uses the O&D passenger count and views this as the most accurate portrayal.
Revenue Passenger Miles/Kilometers (RPMs/RPKs): A revenue passenger mile is literally defined as one passenger being flown one mile. Because it is based on distance, flying a longer distance will disproportionately inflate this metric. This is why longhaul international airlines almost always look larger than domestic airlines. For example, one 4,751-mile flight from Dallas to London Heathrow with 300 passengers has the same number of RPMs as 2,610 passengers flying the 546-mile route from Dallas to St. Louis. It also counts the distance a passenger travels to/from a hub, and since Southwest carries the most domestic nonstop passengers of any airline, it doesn’t accurately show Southwest’s size since our Customers can often skip flying to another airport just to connect. It’s a useful metric to show distance flown, but it doesn’t really accurately portray how many people the airline carries. Enplanements: An enplanement is defined as one passenger boarding an airplane, or literally one passenger walking through the airplane door. On the surface, that’s not a bad metric, but it means that if a passenger has a connecting flight, they’re counted twice, while a nonstop passenger (or a direct/no plane change passenger) is only counted once. This tends to favor airlines with significant connecting traffic over their hubs since it makes them look bigger. Meanwhile, an airline with a lot of convenient nonstop flights, like Southwest, looks smaller. Onboards: A very simple metric, an onboard is defined as one passenger in a seat onboard the airplane when it takes off. A passenger is counted for each flight, regardless if they changed planes or stayed on the same plane for a stop. If somebody flies Omaha-Denver-San Francisco on a direct flight on Southwest or via a connection on another airline, they’d be counted twice in both cases. The challenge here for measuring is that it looks higher when people have to stop on their way to their final destination. Since Southwest flies more passengers nonstop to their destination than other airlines, it looks like Southwest carries fewer passengers if you just look at onboards. O&D Passengers: This is the metric that we use the most because it’s one of the cleanest ways to measure market share using a level playing field. An O&D passenger is one passenger flying between their origin and their destination, regardless of the number of stops or connections along the way. It counts every passenger flying from Phoenix to Newark the same whether they fly nonstop or if they connect somewhere in between. We count each Customer once on each O&D, so if they fly roundtrip we count them twice—once on the outbound flights, and once on the return. Because our Customers book tickets by looking at an entire journey, not a separate ticket for each individual flight, we think this is the best metric to truly measure the number of Customers each airline carries. We also refer to O&D passengers as “originating passengers boarded” in some contexts, but it is the exact same statistic.
So, when you read a report that references the size of an airline relative to the rest of the industry, it’s important for you to also look at what metric is being used in the report. Obviously, all of the numbers are important for different reasons. And now you know how Southwest measures itself against other golfers, er, airlines.
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My laptop or computer is Windows 7 (NOT Windows Vista, there is a difference!). I have already got Microsoft Workplace 2007, but I heard that Workplace 2010 arrived out. I was just curious to understand if it was really worth upgrading from microsoft Office 2010 keygen to Office Professional 2007. Is there any new changes to Workplace 2010? Does Office 2010 possess the Office button (from Windows 7 Starter)? What could be much better for me to do?
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For some reason my Hilton hotel stays do not show up on my SWA rewards account. I've faxed details to the different fax numbers recommended by airline staff, but get no acknowledgment that my faxes have even been received. The reservation staff say they can't help and I need to speak to customer service, but their phone gave a busy signal the 10 times I've tried calling over the last 3 weeks. If this is broken, what else is broken? A responsive customer service # would make a huge difference to my decision to continue flying LUV.
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Southwest helped me out of a jam Sunday when United unexpectedly cancelled all their flights from Kansa City to Chicago however I have yet to get a confirmation for the flight for expense purposes. Unfortunately I also left my Ipad on the 5010 that terminated in Columbus OH Sunday. When I noticed that it was missing, I immediately called and reported it and have a lost and found ticket open with Southwest. I have yet to hear if it was found and I left my information with a supervisor at Kansas City when I returned Tuesday evening, during the heat of the outage. I am still waiting for a call or email.
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Fun interview! I appreciate the comment on the meeting about customer service, which is really evident when flying with you guys. It would have been nice to hear Mr. Kelly talk more about how his model of customer service could be utilized more in the government sector. The government has so many service functions that I think it could be benefit from Southwest's experience and other well known companies such as Apple, Dragon Naturally Speaking review and others. Thanks for the interview!
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Yesterday I booked a flight for next week and printed off my boarding pass for my flight today... I didn't have any problems.
How does printing a boarding pass take you an hour? You walk up, type in your reservation number or swipe your credit card and out comes your boarding pass... 5 minutes max.
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I didn't follow the meeting live but I hope the reincorporation motion to ND
didn't pass. If you're going to place a reincorporation motion on the ballot
at least make to a state that this airline flies to. Give me a break.
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