I literally laughed out loud at this!! One of the best things about SWA is the sense of humor that lives within your culture. When I have a choice, my family and I ALWAYS fly Southwest. I recently didn't have a choice (business trip booked by someone else) and my long-standing SWA preference was confirmed once again when I had to put up with cranky flight attendants, zero personality ticket agents, bag charges and paying for snacks on a 2.5 hour flight. I wanted my SWA back!! (and I actually told them so) You have a forever friend and fan in me. I carry a SWA VISA, am a Rapid Rewards member, always book myself and family online, enjoy talking to your customer service reps when needed, and have recruited many others to join me as a SWA loyalist. Keep up the great work and thanks for being a company to be admired!
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