If you wanna help the situation, please get additional help at the gates. I fly southwest for business on almost weekly basis, never experienced such a poor customer service. Flying home this afternoon from SJC, gate 23 and there was a single representative and about 50 people in the line. Asked for the manager after waiting for an hour and the manager showed up and was absolutely useless. I understand you are busy supporting other passengers but be smart enough to prioritize based on the flight departure schedule. i am typing this sitting on an Alaska flight heading home. No DR strategy for an airline business? No business continuity solution? Stop apologing. What are your doing to avoid this from happening again?
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