It looks like I could use some help for my mother and father in-law who are sitting in wheel chairs in the airport in chicago right now, after being told their flight was cancelled. They are in a line of almost 200 people that were just told their flights were cancelled at 12:35am. and were given NO other information. They are both in their 70's, with him having several medical issues including suffered a stroke last month, so this is not a situation that is good for his health and well being. I am extremely dissapointed that Southwest had to have known the flight would be cancelled and chose to put people at risk rather than to let them know they would not get to their destination safely. I tried to rebook a flight for them online as the website says that online purchases can be rebooked, but when trying to do so, I get a message that says my itinerary can not be changed online. It seems this company has failed in every possible way, and is hiding those failures from everyone they can. I just hope this doesn't cause harm to the elderly people they have abandoned in that airport.
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