Stunnigly inept in handling this system outage. Thousands of people inconvenienced. Many, many customers who will never fly SWA ever again. Even went so far as to blame it on weather in the 5:00 am text they sent me. Lying? Really SWA? On hold for two and a half hours so far.
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Stunnigly inept in handling this system outage. Thousands of people inconvenienced. Many, many customers who will never fly SWA ever again. Even went so far as to blame it on weather in the 5:00 am text they sent me. Lying? Really SWA? On hold for two and a half hours so far.
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Stunnigly inept in handling this system outage. Thousands of people inconvenienced. Many, many customers who will never fly SWA ever again. Even went so far as to blame it on weather in the 5:00 am text they sent me. Lying? Really SWA? On hold for two and a half hours so far.
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SWA is a POS. On hold for TWO HOURS AND 24 MINUTES so far. No response, no rebooking options, NO SERVICE. If I ran a business and had a catastrophe like this, it would be ALL HANDS ON DECK ON THE PHONES.
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