6:09am notified 8:45am flight cancelled, great. Can't get a refund online, busy signal on phone, no call back either after 5 hours, so we had to wait in the airport ticketing line. They said while waiting that we could get a refund or change to a later flight, okay so we wait... When we get to the front we are told they can't give a refund, to call the 800 number or send an email in a couple days, since, as we know, they're busy. No flight, no refund, only alternative is to book at same-day rates on another airline and wait an indefinite amount of time for a refund. Outrageous. We expect a cash refund NOW, not credit for a future purchase for this poor situation, customers are not investors in your IT mistakes.
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