@Coloradokrebs wrote: good to see that as of 12/3/19 you can now look up and see a list of unused travel funds. Thanks SWA Agreed! So glad this feature finally came to life. Glad to see Southwest is listening to its customers. -Blake
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01-29-2019
07:46 PM
01-29-2019
07:46 PM
@erbain wrote: My suggestion is that Southwest take a look at the demographic information available and consider whether an alternative to Companion Pass might be a good idea. Right now it would be far more valuable to me to have an automatic upgrade to business select and free wifi, for example, or have the ability to select a different companion for each of my trips (as then I could travel with friends). Based on my own survey of the CP holders that I know personally, the demographics may have changed somewhat from the old days based on what I see on these boards, but I'd need to see the actual numbers before deciding that it wasn't still a great fit for most CP holders. I'm not sure how much it will have shifted in percentage terms. To offer a devil's advocate argument - the CP is a benefit to customers that let's say historically flew with a spouse - the spouse enjoys flying (mind did the past several years!) and that locks you in to Southwest! The customer retention argument wouldn't be as strong if you can change the companion at will, there is some balance between making it a benefit to the CP holder and also enhancing customer retention to the airline. A program that favors spouses, domestic partners, children, parents, or BFF's makes much more sense for Southwest than one that allowed a new person every time. I'll make a counter proposal for this thread though: what if the CP allowed nomination of a primary and an alternate person at one time so that you didn't have to switch back and forth and had flexibility of either/or companions. I think a policy like this would help drive the CP holder to take as many or more flights on Southwest which seems to be one of the goals.
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I hope you pre-boarded and didn't get any grouching from other passengers. People need extra time boarding for all sorts of reasons that are not immediately apparent or necessarily visible.
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02-19-2018
02:00 PM
This is a very interesting idea! I usually have a backpack, sometimes a roller bag too, but I'm quick to get it out of the way and avoid blocking traffic. (I know, I know--not everyone is as polite and conscientious.) I do see the point several others have made though, about how boarding numbers are assigned based on status and a number of other factors (I've been A-List or A-List Preferred for years, and I like my A boarding position). What if there was an option for everyone without a carryon to board after the A group, before the B group--with family boarding and A-List who didn't get A boarding passes? This would add the least amount of potential complication to the boarding process (as people aren't too bright when it comes to boarding, in my experience, keeping the process simple makes it work more smoothly). Instead of adding a layer of complication, it would just enlarge who is eligible to board between A and B groups. I don't think adding more checked bags would slow the flights down significantly. It would be much more efficient to have people check bags at check-in than to have to gate-check them, for example.
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