@jquebby wrote: I purchased my ticket January 12, 2020 for travel January 14th. I also purchased EBCI. I was able to use it for my outbound flight but not for my inbound flight because I ended up changing my travel to leave one day earlier. Because the EBCI is non-refundable, Southwest is unwilling to give me a refund. I have already taken to Twitter to express my displeasure about this and will never again waste my money for this product. I will simply wait ask at the boarding gate when I arrive if there are any more A zone slots available. I would rather pay $50 for that than waste the $25 for EB and get nothing. The closer to 36 hours pre flight time you get, the worse the value of your EBCI. Why - because EBCI positions are allocated based on when they are purchased. If bought within 24 hours of flight time it is worthless. 'As far as EBCI refundability goes, you yourself said "Because the EBCI is non-refundable, Southwest is unwilling to give me a refund." so you seem to understand that it is nonrefundable. You do know what nonrefundable means -- don't you? You may not like it, but that is the rule.
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