03-18-2017
05:20 PM
03-18-2017
05:20 PM
Hi I would just cancel the original and then rebook with the travel funds.
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01-28-2017
09:39 PM
01-28-2017
09:39 PM
So I think you were apart of the NO show policy which does cancel the remaining segments on that confirmation number. My thought is because since a person misses the 1st flight they assume you won't take the return so they cancel it so they can sell the seat. (Just my thought) i do think booking one ways is better for that reason for people who miss flights a lot and well that way points post and you don't have to wait for the reservation to be completed on the whole RT. The only time I book RT flights is when I have a promo code that would benefit me by booking a RT flight. Since there is no RT ticket sale meaning you get a few dollars off by booking RT the only benifit I think is one less confirmation number to deal with. Happy Travels Blake
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01-27-2017
05:39 PM
01-27-2017
05:39 PM
On "refundable tickets," be aware of a recent change that can effectively make refundable = non-refundable. In an astonishing policy change, if you make any changes to a "refundable" ticket itinerary, you'll lose the ability to cancel for refund at any later point. Any itinerary change will force that ticket to become non-refundable, generating only travel funds upon cancellation, with the same restrictions and expiration as a WGA fare. Going forward, never change any itinerary that includes a "refundable" fare -- always cancel that itinerary and request a refund, then rebook the new itinerary. Yes, this means that your money will be tied up by Southwest until the refund is issued (sometimes many weeks later) but that's the only way to ensure you won't lose refundability. This is a hugely negative change, stealthly made without much notice, and will likely trap many unsuspecting customers. 😞
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01-27-2017
05:16 PM
01-27-2017
05:16 PM
Hi @PaulRisberg,
@LindseyD's role as a Moderator is to keep the Community a productive environment for all Members, but please keep in mind that the Southwest Community is first and foremost a peer-to-peer community, not a direct customer support channel. Anyone needing direct support would need to contact Southwest via Phone, Email, Letter, Facebook, or Twitter. You can find more information in our Terms of Use and User Guidelines.
I hope this clears things up!
Ashley Mainz
Southwest Airlines Community Manager
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