06-20-2017
12:07 PM
Just letting anyone know that is racking up rapid rewards points that they are not safe!!! Anyone can call in and change your email and steal them and Southwest will not do anything about it!!!
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05-28-2017
12:21 AM
1 Love
It's sad but everyone needs to know that your points are not safe and Southwest does not care if your points get stolen. We saved up for a very long time and just like that they were all gone! And they know it's fraud because I wouldn't book 2 tickets in my name and fly from 2 different places on the same day!!! But it's not their problem! Everyone I talk to says other airlines will reimburse you. I'm telling everyone I can... my friends are all done with it too...
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03-23-2017
09:57 AM
It's sad but true... Southwest will not give you back any points it your points get stolen....
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03-15-2017
09:17 PM
It's not needed except that than they have a name from the ticket... so they booked them in my name using my info so there is no way to trace it back to them.... AND it doesn't matter how strong your password is.. they called in and changed the email address than just put in forgot password and they were able to make a new password... and I still have not heard back from southwest... so guessing I probably will never get my points back...
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03-04-2017
04:01 PM
Called again.... it's the 5th time now. I talked to Katie Clouston... she was extremely helpful and very considerate. She again entered another report to fraud detailing that 2 of the tickets were flown on the same day within hours of each other from 2 different states. Pretty sure someone stole the points and sold the tickets to others. Which also means more than one fake ID in my name was made. I was told that you can put a security word on your account. I strongly advise everyone to do that.
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02-03-2017
04:13 PM
called back for the third time... at least the last person I talked to was very nice and said she would try to see if she could help me. She sent another report to fraud so we'll see if anything happens.
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02-02-2017
11:34 PM
I used to be a big fan of southwest!! Told all my family and friends about their rapid rewards program. Used my card all the time to get as many points as I could. I had around 110,000 points and when I went on a week ago to finally book us our trip I could not get on my account. I called and found out someone had hacked my account and booked 4 tickets in December and flew in my name. They changed my email so I got no notice about any tickets. Southwest will not refund or do anything for me since they flew in my name! All my points are gone!! Beware your points are not safe!!
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