Southwest Airlines Community

Just wanted to chime in here that the “remove the middle name” solution worked for me on a current trip.  When we initially checked in for the outbound segment of our trip my wife got her PreCheck but I did not.  The gate agent wasn’t able to get the issue resolved.   I opened a chat with TSA and they very quickly got back to me and indicated that my name was being incorrectly submitted for validation — what got submitted to them was “<first_name> <middle_name> <middle_name>”, and this clearly doesn’t work.   While traveling I called SWA and the rep instantly noted that my middle name needed to be removed from the ticket, that fixed the issue and my passes were issued with PreCheck status (it unfortunately didn’t help as my origin was international and MCO doesn’t have pre-check for connecting flights, but the tickets seemed valid).   Shout out to Brent at SWA for so quickly recognizing the issue.   This clearly seems like a bug in the reservation system and needs to be addressed. ... View more

Thanks. Realize Chase is managing the program now. I have sent in my LLC filing with my state and copy of driver's licenses. Hopefully they will review quickly and won't delay. I plan to call today on status. ... View more

If there credit good, have your spouse or companion apply for the card and you become the companion.  ... View more

@JPBOKCwrote: Shows I have the necessary points under Snapshot “Companion Pass on my way". However, when I hit Learn more link to designate person to fly with me I cannot add anyone. Need to book a flight soon so when will this be activated? Hopefully it worked out, I'm sorry I dind't see this post earlier.   In the meantime or for anyone else reading this thread, you don't have to book the companion at the same time you book your own flight - go ahead and get your flight booked and come back to add the companion pass when you are able to, as long as seats are available for the flight. ... View more