@kdowding wrote: I was wondering if my family is the only one out there that has experienced this ................. I took my automobile to get some work done on it, the establishment was suppose to call with an estimate (dollar amount) which they never did but they did the work on the car anyway!!! When I went to pick up the auto they gave me an inflated amount $580.00 ( got estimates at 3 other shops all under $400.00) I told them I would not pay that amount was way to high of a charge!! The establishment charged my Southwest Visa Chase card!! When I contacted Southwest Visa Chase disput customer service the agents (yes more than one, plus a supervisor) informed me that ANY ESTABLISHMENT YOU GIVE YOUR SOUTHWEST VISA CHASE CREDIT CARD NUMBER TO, YOU ARE AUTHORIZING THE ESTABLISHMENT TO CHARGE UP TO $999.00!! Just by giving them your Chase Visa Credit Card number!! When I went to disput the Southweast Visa Chase Credit card charge from the automobile establishment whom charged over and above normal charges should have been, also withOUT my permission, I was told by Chase Bank customer service that they couldn't help me because I have given the automible establishment my Southwest Visa Chase Bank credit card number to the automobile establishment and by doing that I inadvertently authorized the establishment (or any establishment you give your Chase Visa credit card number too) to charge up to $999.00 on my Southwest Visa Chase Credit Card!!! They told me there was nothing they could do to help me out!! I never experienced anything like this or any problem with other credit card carriers in over 25 years!! STAY AWAY FROM CHASE BANK!! BUYER BEWARE!! Southwest should be made aware of how Chase Bank is treating Southwest customers!! I only got the Chase Bank Visa CC for the extra Southwest airllines points tword flights. I suspect you would have gotten the same answer from Citi, or PNC, or BofA, or Wells. It's not just Chase. Why on earth did you give them a card number before the repairs were done? I suspect your state requires the shop to give you an estimate before doing work (many do). If it did not, IMO Your best recourse is to file a complaint with the state, BBB, Angies List, et all. Maybe that will get the shop to reduce the charge
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You should call Customer Relations at 1-855-234-4654 asap, as this could be an indication that someone else has access to your account. It's actually quite easy to change your username on Chase. Log in and click on Personal Details, About Me, then Edit next to User Name.
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