Southwest Airlines Community

@inetindyswa wrote: 30 years as an SWA loyalists.  I drive 2+ hours one way just to fly SWA.  So I wrote to the VP of Customer Relations on this topic. Got a boilerplate response.  My thought was simply to reward those of us who earned A List Preferred (and even Companion Status) for the past 20+ years.  At that point if you are still qualifying each year with active credits fine.  But for many of us who's jobs morphed into "virtual" after COVID and fly maybe 6 times per year now instead of 100+, we would automatically get nothing more than A List Preferred boarding status.  No extra points.  No special accommodations other than not being stuck with "the unwashed masses" 😁 if at 24 hours and 10 seconds we check in and are stuck in middle to late B.  What's the financial risk to the company?  Maybe the loss of Early Bird, or Ugrade Revenue for the few flights we are still doing?  I have Hilton Lifetime Diamond status as a thank you for 1500+ nights in their properties.  1 time o 100 tines a years I walk in with those extras. Not even asking for that at SWA. Let's start a grassroots campaign that SWA can advertise to younger road warriors to cement their loyalty.  As I have said for 30+ years:  "If Southwest doesn't go to that city, I really don't need to be in that city!". Hello-   I would forward your A-List policy suggestion to Southwest's general email; that way, it can be sent to the appropriate department head within the corporation.   Its possible that the VP of Customer Relations may not be correct department to receive the suggestion (may be VP or Director of Operations, Marketing or whoever oversees the Rapid Rewards loyalty program). Not sure if Customer Relations forwarded your letter to the appropriate department head(s) but it might be worth it to resend it just in case.   https://www.southwest.com/html/contact-us   Nevertheless, not sure if Southwest will make an exception simply because as we all know, frequent flyers pay a lot of money in airfare to the airline to fly frequently, even for WGA short-hauls if you add them all up. But as I said, your letter can help the aforementioned departments determine what kinds of promotions to offer including the current promotion of being able to buy Tier-Qualifying Rapid Reward Points until 8/15. ... View more

And these days, at Southwest, innovation only comes when it postively affects the bottom line. ... View more

@sayazop wrote: I use the drink coupons because I get them, but would rather have the discounted Wi-Fi.  You could contact SW to make that suggestion.   Click on contact us below to do so. ... View more

A+ here, was auto-checked in for a BS fare tomorrow, so a sign that some, if not all, BS fares get auto-checkin...don't know if it was due to being A+ ... View more

I wish SWA would ratchet up A-List members boarding position automatically.  I discovered once I book a flight my boarding position is locked in depending on how many others before me booked the same flight (for example I just got and A-35 boarding position on a flight I booked over a month ago) but if someone cancels or changes their reservation (like A-12 for example) and someone else books that same flight the day someone cancelled they are assigned the open A-12 boarding position instead of bumping up the next A-List person in line and so-on. A friend booked the same flight as me the day before and he got A-24 bording position, way ahead of me and I've had my booking for a month. That would be more fair for us that book in advance over those that book later.  ... View more

My husband and I travel often. We get TSA pre most of the time. What a bummer when we don't. I'm thinking about appying for TSA pre for $85, but so far haven't found the need. We are approved about 9 out of 10 flights. ... View more

How about assigning seats from the exit row forward?   One good thing is that if they do go full assigned seating, then the preboard scam will decrease and the miracle flights will stop.   SWA created this inevitibility by thinking people would not take advantage of the system.  They made it worse when they added the priority boarding option.  People figured out long ago that they could scam the preboard requirement and then make it even worse trying to save more seats, or even rows of seats.   It is just a matter of time before one or more people get into a brawl onboard, and it is entirely SWA's fault when that happens.     ... View more

Service members aren't supposed to drink alcohol in uniform ... View more

Agreed - whenever i go to DTW or SEA or BUF - its all Canadians!  I am a little frustrated that there is such a focus on leisure travel to Mexico and Central America...where transborder flights to Canada from MDW, EWR, LAX, SFO could get so many lucrative business travellers.... ... View more

Here is a tip though, check to see if your destination has US Immigration Pre-Clearnace which means that you will pass through US Immigration BEFORE departing your foreign destination.  While this saves time upon arriving in the US, it can take time on check in.  We flew to Aruba and upon return the process was this:   Check in at Southwest and check bags Go through Aruba departure passport control Go through airport security screening Walk though terminal to enter US Immigration area Collect your checked luggage that you had previously checked in Go through US Immigration and Customs Drop off your checked bags Go through another airport security screening (where you have touched your checked luggage) Go to gate     ... View more

If you are switching from Southwest to Wow in Boston, be sure to leave more than enought time as Southwest flies in and out of the A Terminal remote annex and Wow is in the E Terminal (International).  You either need to cut across the parking garage or take a shuttle.   Assuming you will be connecting via Reykjavik on Wow?  I took Icelandair to Amsterdam out of Boston last year and had to connect in Reykjavik.  Immigration was easy as Iceland is part of the Schengen so no immigration in Germany.  I just wished I had done a "stopover" of a day in Iceland to see it while passing through.  Next time..... ... View more

I find WN's point structure to be great and points are easy to use.  I have used them for many family vacations without an issue.  I have taken the family to many US destiantions and was excited with the route expansion that I was able to use them for Aruba as well!   I have many miles on AA also but they are so difficult to use for flights I usually just save them to upgrade my company paid coach seat to First class on Transcon flights. ... View more

Where Southwest's boarding process is unique, newbie's are oftern overwhelmed and confused.  I will politley ask what # they are and assist.  When they do try to board the gate agent should enforce gross discrepancies for example B36 trying to board infront of A20, as opposed to A22 in front of A20.   Years ago when I first started flying Southwest I thought the whole lining up process and open seating was crazy however, now when I fly AA I wish I was on WN especially for the boarding as on AA there is a scrum at the boarding door and is difficult to cut through when your group is called. ... View more