@Hockeymom2 I am so sorry for your disappointment and that our Crew wasn't able to assist you and your boys. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns.
Thank you,
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While I tend to agree that there are many people these days who seem to lack an understanding that other people also exist, to be fair, Southwest allows seat saving. The easiest "fix" would be for Southwest to ban the practice in the first place.
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04-08-2018
07:34 AM
04-08-2018
07:34 AM
I have not yet flown to Belize because they don't offer a nonstop flight from HOU that arrives in the morning. If you are going anywhere in Belize after landing, you will be taking a puddlejumper flight. These small planes stop flying around dusk, and SWA arrives too late to schedule these. Belize City is a nasty place where I don't want to stay overnight to grt a puddlejumper the next day to go to Stann Creek district. Other airlines got it right and arrive in the morning. when SWA executives get their heads on straight and add a nonstop morning flight, I would be happy to use SWA. Until then, I must use United Air Lines.
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