I couldn't help but respond to this thread. I am just about to book a flight for my 15 year old. Southwest makes it abundantly clear what their policy is regarding young travelers, so if you read the policy clearly and chose to go ahead with the booking, I'm not sure why SW is to blame. They simply don't offer the Unaccompanied Minor service to anyone 12 and above, it's not a matter of throwing money at the situation. As you rightly point out, other airlines do have a policy that allows you to pay for that service for a 12 year old. The bottom line is that we have choices about what airline to book with based on preference and needs, I do find it hilariously ironic that a Verizon Wireless rep would complain about customer service or policies, when it's one of the worst companies on earth for customer service or efficiency. Thanks Southwest for your CLEAR policies for that that choose to read them. Luv Ya!
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