Southwest Airlines Community

I received an email earlier from SWA offering 3000 points added to my account for the inconvenience of not receiving the tier level boarding that I should have.   Also, I just checked in for a flight tomorrow. I did it right at 24hrs prior and received A18. The boarding pass also has A-List Preferred on it which was missing from the previous boarding passes that were issued automatically.    I'm hoping that this means the issude has been resolved. ... View more

the agent I spoke with was very outgoing ... a trainer, not a conventional gate agent. I explained/reiterated the problem/glitch and the fact that it first happened to me last Thursday. I mentioned that SWA just acknowledged it yesterday, and if they'd have done that sooner, I would have checked in 24 hours before the flight to get a better boarding position.   Subsequently, my boarding pass printed (from home) without a bar code which caused a hiccup at the security line. While he reprinted the boarding pass, he also printed a voucher which he offered to me for my inconveniences.  ... View more

I travelled this morning as B33. The boarding between A & B was civil though busy. The Southwest staff was understanding, apologetic, and outgoing. I was even offered a voucher for the inconvenience. Tonight I will check in manualy 24 hours before my return flight. ... View more

absolutely - this first happened to me on Thursday ... I could have checked in manually since then. They should allow A-List Preferred and A-List to board right after any that have the A-Group before the rest of the people ... View more

another thread mentioned buying the Business Select upgrade at the gate and getting reimbursed from Southwest ... that sounds like wishful thinking ... View more

I am aware of that policy, but that doesn't help wth the preferred seating that my normal boarding position usually allows me to obtain ... View more