Southwest Airlines Community

jan8776 · ‎01-27-2021

I have been a loyal SWA A-List Preferred customer for years. I now have an emotional support dog that weighs 7 lbs and with the new policy I will no longer fly SWA. I am sad to leave as I loved the people of this airline but my dog is more important. I am not sure why there is the need to go from all to none. Policies are important but this is a mistake

jan8776 · ‎03-13-2020

I agree...between this and the number of "pre-boarders" especially those that don't really need it the A list and A list preferred will end up at the back of the bus. I do not agree with this change and hope they reconsider.....

jan8776 · ‎02-06-2020

While I appreciate your response it really doesn't solve the problem of so many people taking advantage of pre board as a way to get a great seat. I would love if they boarded "with extra time" between A boarding and B boarding like families do. This would at least make it fair for those who paid more for their upgrades or for Business Select

jan8776 · ‎02-06-2020

Thank you overmuch for your response. This is why I LOVE SWA. You take the time as no one has done thus far to explain in detail what I must not have understood when I read the terms. I appreciate your benefits and will stay with SWA.

jan8776 · ‎02-05-2020

Totally unfair. I have never seen such abuse of a policy. I get sick of paying for A 1-15 and ending up watching 15 people on cheap tickets board before me. If they need extra time to board, then they should be required to exit last...so they have that extra time they need.

jan8776 · ‎02-05-2020

I spent $280,000 on my Southwest Rapid rewards card and only got A List status. I am dropping this card as I can do better with one of the other airline reward programs. When I called to ask about this I was told that the credit card only gives you a certain amount of spending towards status. I would have thought a credit card would give top status to a large spender.

jan8776 · ‎10-04-2017

I continue to get this error message whenever I try to check in. It happened after the calendar issues were corrected. the error message is Error detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999 I have to call Customer service for every flight to get them to check me in. SOOO frustrating!!!!!

jan8776 · ‎08-23-2017

Come on SW....you are so great on everything but this is really taking way too long. You always had this function and now seems like you are not making it a priority. GEt it fixed, please

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