I have called Chase a couple times and been in phone over an hour; I finally got a supervisor who supposedly created a ticket on the issue, this was about a week ago. So far I have heard nothing back. When they renew is also confusing, I was just charge my annual fee but they don't renew until march. If you call them, they can tell you how many are left. It is hit and miss if you get someone right away who can figure it out though.
