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I purchased early bird check in for my husband and son just on one part of the trip however, when I go in it does not let me check them in. They are leaving on Thursday the 13th and would love to get them checked in... Please help.
I tried calling however, 116 minute wait is crazy
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You are fine.
When you buy Early Bird, you get an automatic "check in" to reserve boarding position 36 hours before flight time..
You "check in" a second time to get boarding passes, but you can't do that until 24 hours before flight time.
People that don't buy EBCI have both of the above happen at the same time - when ever they try to "check in."