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Southwest Airlines Community

Re: Preboarding Scammers

Goforwand1
Active Member

We can debate this back and fourth until the cows come home and nothing will change until SWA actually enforces the one (1) preboard passenger and one (1) attendant. To me this is the biggest issue in terms of scamming. We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability. Simple....

 

SWA does not consistently enforce their own policies which is the problem. I have seen (on countless occasions) 3 to 4 people boarding with a preboard passenger that did not have any preboard documentation....this happens all the time.

 

SWA gate agents can't challenge the validity of the preboarder (nor should the gate agent have to) but they can enforce the rules and not allow any more than one attendant.

 

For the 2 to 10 preboard passengers with one attendant that will take up the first rows..all good...it's a heck of a lot better than 10 to 50 people taking the first rows which happens without enforcing the one attendant rule..

Re: Preboarding Scammers

floridaguy
Active Member

I love Southwest's preboarding policy.  It is really nice to be able to sit up front where there is more legroom.

 

Great job Southwest!  I preboard regularily.

Re: Preboarding Scammers

Dierberg01
New Arrival

I’m always flying BS. Multiple wheelchairs are on before me then they walk off the plane unassisted. Such bunk!  Is there some sort of handicap sticker on their license or other identification that they must show?

Re: Preboarding Scammers

bwallet
Active Member

@Dierberg01 And did you see them walk down the jetway? Most people in wheelchairs can walk short distances. They walk on and off the plane. They get in a wheelchair as soon as they get off the plane. Did you see someone who was in a wheelchair getting on run up the jetway upon arrival?