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SW out of Minneapolis kicked my child off of his flight to AZ specialist appointments, the flight was a grant program THROUGH SW! We were confronted for him eating and drinking without a mask and for having to quickly use the bathroom to prevent an accident when the seatbelt was on. His condition creates urinary urgency.
As a result a domino effect of disasters occurred resulting in the appointments we waited months before being worthless.
SW was supposed to provide accommodations
On return flights and zero is noted.
like a lot of people we got canceled flights due to Denver and SW ignored my messages.
furious!
Solved! Go to Solution.
Re: 5 year old with rare illness kicked off plane for eating without mask
Re: 5 year old with rare illness kicked off plane for eating without mask
03-15-2021 12:01 PM
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Since this is a customer to customer forum you should contact Southwest directly to discuss this. Contact Customer Relations
--TheMiddleSeat
Re: 5 year old with rare illness kicked off plane for eating without mask
Re: 5 year old with rare illness kicked off plane for eating without mask
03-21-2021 10:57 PM
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Don't bother with Southwest customer relations.
Step 1: Post the incident to social media if you have video (rule #1: always record, always record, always record..)
Step 2: This arises to the level of an ADA complaint if you were kicked off the plane for requesting accommodations for a disability:
https://www.ada.gov/filing_complaint.htm
Step 3: File a medical discrimination complaint with the department of transportation:
https://www.transportation.gov/airconsumer/discrimination
It is unlikely customer relations will redress your issue, and more likely they will ignore you or launch counter accusations.