5 year old with rare illness kicked off plane for eating without mask

[Tickedmom]

SW out of Minneapolis kicked my child off of his flight to AZ specialist appointments, the flight was a grant program THROUGH SW! We were confronted for him eating and drinking without a mask and for having to quickly use the bathroom to prevent an accident when the seatbelt was on. His condition creates urinary urgency. 
As a result a domino effect of disasters occurred resulting in the appointments we waited months before being worthless. 
SW was supposed to provide accommodations

 On return flights and zero is noted. 
like a lot of people we got canceled flights due to Denver and SW ignored my messages.

furious!

[TheMiddleSeat · Accepted solution]

Since this is a customer to customer forum you should contact Southwest directly to discuss this.  Contact Customer Relations 

--TheMiddleSeat

[FlyByF14]

@Tickedmom 

Don't bother with Southwest customer relations.

Step 1: Post the incident to social media if you have video (rule #1: always record, always record, always record..)

Step 2: This arises to the level of an ADA complaint if you were kicked off the plane for requesting accommodations for a disability:

https://www.ada.gov/filing_complaint.htm

Step 3: File a medical discrimination complaint with the department of transportation:

https://www.transportation.gov/airconsumer/discrimination

It is unlikely customer relations will redress your issue, and more likely they will ignore you or launch counter accusations.