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Customer Service

poster7855
New Arrival

We just returned home to Denver from Atlanta on Southwest and I have to say both going and coming home was awful.

First no Wifi on the flight going and coming home, second the service on board  was cold and mechanical at best.  We were treated more as a disease carrying burden than a welcomed customer.  Every announcement had to include how to wear a mask, not take it off and to make sure you kept it on properly. 

You would think all the passengers were kindergartners.

 

 

2 REPLIES 2

Re: Customer Service

bec102896
Top Contributor
Solution

Unfortunately now days a lot of adults seem to act like kindergarteners on flights so this might be why the crew had to constantly remind people to wear the mask. 

 

With the WiFI issues they happen remember the days WiFi didn't exist on planes and we would either read a book, talk to a neighbor, or listen to music. 

 

Sorry you didn't enjoy your trip Your welcome to share your feedback with southwest directly though one of these contact methods Contact Customer Relations  

Re: Customer Service

dfwskier
Top Contributor

@poster7855
 Every announcement had to include how to wear a mask, not take it off and to make sure you kept it on properly. 

You would think all the passengers were kindergartners

 

 

That’s happening more places than just Southwest. I was on a United flight from Saint Louis to Chicago today for a 46 minuted flight and there were probably 20 announcements. On approach to O-Hare the FA got on the PA and shamed a passenger in about row 10 in to covering his nose with his mask. After he did so, she thanked him