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Re: SW Wifi network not dropping when I deplane

LetsFlyLubbock
New Arrival

Please check my reply.

Re: SW Wifi network not dropping when I deplane

LetsFlyLubbock
New Arrival

Hello. I hope that:

 

1. Download a browser like DuckDuckGo.

 

2. Do not put it as your main in settings.

 

I hope this helps,

 

LetsFlyLubbock

 

Discussion Maker: @SusanG 

 

 

Re: SW Wifi network not dropping when I deplane

stefbetz12
New Arrival

PLEASE help me.  This drives me absolutely nuts.  I'm currently traveling around the country and every single day, every single different location I am in, when I try to connect to a new wifi network, I will click the name of the new network, then it will prompt me to enter the password.  BUT EVERY.SINGLE.TIME is it now showing for Southwest Wifi so then I have to go back out manually re-connect, again, and then finally I can get on wifi. 

 

This has been going on for months.  

 

My phone is updated: iPhone 12 Pro, iOS 15.1.1. It is not a browser issue, as others have noted.  My is within my actual wifi settings.  I have already forgotten the network, restarted, updated multiple times.  Even if I try to go back into wifi settings on my iPhone, as I did just a moment ago, the Southwest Wifi is not there. 

 

And yet, when I go to connect to a new one, it will prompt me for a password, and its the Southwest Wifi network.

 

I know this is silly, but with as often as I change wifi networks per week, it is down right aggravating and obnoxious. Help please!!!

Re: SW Wifi network not dropping when I deplane

stevenrollinson
Employee
Employee

Hi @stefbetz12,

 

I'm sorry to hear that you're having trouble once you're off the aircraft. I've got a couple of ideas that I'll add here, but if I've misunderstood the problem as described please feel free to add a screen shot and redirect me.

 

Regarding your device WiFi settings: The only network name that is we have onboard is "SouthwestWiFi". We never require a password to join and we don't load any certificates onto your device that would continually point your device to "SouthwestWifi" in your device settings, especially if you've told your devices to forget the network.

 

Regarding the browser: If you're still seeing "southwestwifi.com" or "getconnected.southwestwifi.com" in your browser I recommend closing the browser tab and starting again from your default home page once you're off the aircraft. This will start a new session within your browser and that should solve the problem.

Re: SW Wifi network not dropping when I deplane

stefbetz12
New Arrival

Hi! Thanks!

 

But....

 

That is the exact network name that continuously shows up: "SouthwestWifi." It is never an available network to join.  It's more like it defaults to trying to join it while I'm joining a random coffeeshop wifi so I can't connect to coffeeshop wifi when I try the first time.

 

I have already done the Forget this Network.  If I go into Advanced Network settings, SouthwestWifi does not show up anywhere. 

 

I'll get a screenshot the next time it happens.  It is that screen where you type in the password, then it tries to connect, then it will say Password incorrect (not positive on the verbiage) but the PW will be correct, for the network I'm actually joining, but my screen at this moment says "SouthwestWifi" again. I'll even try to get an actual recording of it.  

 

There must be some sort of certificate? I don't know. I understand you said there is not. But it's been going on for months and drive me bonkers (I know, first world problems, but still). 

 

I just had an epiphany.  Although it was forgotten and no where to be found on my phone, I just looked through my Macbook and it was there as a network available to join.  I have deleted that. I hope that fixes it!! But, still, I wouldn't think that it should be affecting my phone like that regardless. 

 

Let me know your thoughts!

Tip; For @RDT

LetsFlyLubbock
New Arrival

Hello, @RDT.

 

I recommend you getting a new browser, and do not put it as your main.

 

I usually use DuckDuckGo, as a recommendation.

 

I hope this helps,

 

LetsFlyLubbock

Alternate: @LetsFly 

(Discussion Maker: @SusanG )

 

 

Re: SW Wifi network not dropping when I deplane

DancingDavidE
Top Contributor

How long has this been happening? My first thought is that this is a setting on your device(s), nothing from the wifi equipment on the plane would carry through once you are out of range.

 

If someone in the airport (or wherever you were) had a network with SSID of "Southwest..." you may still connect to them.

 

Is it possible that you have another device with you that your iPad is trying to connect, and that device is still showing "Southwest" wifi SSID?

 

I haven't ever had this happen on my iPad, iPhone, or PC.

 

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: SW Wifi network not dropping when I deplane

SusanG
New Arrival

Hi Dancing David,

 

This has been happening off and on for about a year or so.  I only use my iPad and nothing else on a plane so no other devices.  I've only chosen the approved Southwest wifi as far as I know.  Sometimes in clears within a week, sometimes I have to clear history.  It doesn't prevent me from going to new websites but seems to affect only pages on websites I visit.  Say I went to Facebook and clicked around.  When I get to hotel, I click on a link FB and it goes to getconnected.  So strange and random!  My husband flies with me on occasion and it has happened to him as well - again on an ipad.  Weird but true.

 

Thank you for responding.

Susan

Re: SW Wifi network not dropping when I deplane

msturtz
New Arrival

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

 

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.

Re: SW Wifi network not dropping when I deplane

ZevSupport
Active Member

That's awesome! 
@msturtz wrote:

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

 

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.


 


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