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I’m an A List Preferred customer and cannot access inflight WiFi. It worked before but now I get this message:
You don't have permission to access "http://www.southwest.com/account/login-wifi?" on this server.
Reference #18.6f83d717.1508777811.26d787e
How can I get this corrected.
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I had the same problem on Reno -> Vegas and now on Vegas -> St Louis. I finally cried "Uncle" paid the $8 to get service, and I'm able to access the internet now.
Here's the message I got on two different devices (tablet and PC) on both flights when I try to access A-List Preferred Free Internet:
Access Denied
You don't have permission to access "http://www.southwest.com/account/login-wifi?" on this server.
Reference #18.6f83d717.1508789365.3b43da8
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Unfortunately, A-List Preferred members unable to access the free wifi has been a long running complaint, seemingly unaddressed. 😞
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This is the first time I have had this issue, but have now had it on 2 flights. This is not good, Southwest should be reading these posts and responding. I have receeived the 'access denied' response that was mentioned earier, and also the following response:
The following error was encountered while trying to retrieve the URL: http://wifi.southwest.com/
Zero Sized Reply
Squid did not receive any data for this request.
Your cache administrator is webmaster.
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Hi @czschau,
I'm sorry you had trouble accessing the AList complimentary WiFi. If you purchase the WiFi, once you complete your travel you can contact our Customer Relations Departmen on Twitter (@SouthwestAir) and we'll reimburse it for you.
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Im an A-lister who loves Southwest and wants it to be my only airline. But the SWA wireless service must be the industry’s worst. I always have problems with onboard access and the “access denied” issue is just the latest. Very disappointing/almost unacceptable especially on cross country work flights when I need to get work done.
SWA - please please get a better WiFi provider so I don’t have to switch airlines!!! Please!
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i have had this happen on my last two flights.
Honestly, there are not a lot of perks being an A-List Preferred member, but this was probably at the top of the list. If we have to spend our time seeking a refund of $8 on every flight, then this perk really isn't of much value. I would appreciate it if you can communicate it up the chain how much of a hassle this is to your supposed high value clients.
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Hi,
while traveling this last holy, my wife’s phone refused to connect to the planes WiFi ( hit connect,nothing)
my phone was fine.
im pretty techy , tried resetting network settings, still nothing.
Can an you help my companion pass wife?
thx
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My flight from Denver to Houston, it wouldn’t take my $8 payment and won’t from Houston to Mexico City. So far attendants don’t know how to fix it or any solutions. I used my iPad and my iPhone neither will gain access, 1st world problems I guess. It’s just if you’re going to offer it, make it work 🙂
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@BPeters718 wrote:My flight from Denver to Houston, it wouldn’t take my $8 payment and won’t from Houston to Mexico City. So far attendants don’t know how to fix it or any solutions. I used my iPad and my iPhone neither will gain access, 1st world problems I guess. It’s just if you’re going to offer it, make it work 🙂
You are rght about that. It is far better to underpromise and overdeliver than to overpromise and underdeliver.