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Does anyone know if Southwest reservations is experiencing problems. I tried to change an existing reservation to a new date and I received errors online. I tried to call their 800 number, and local number I got a recording that the person had forwarded the numbr with no voicemail. I sent an email, it said I will receive a response within 7 days. I need to speak to someone today as my flight is on Wednesday.
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Do you have the SW app on your cell phone?
If so, you could try the chat function.
I've found e-mail responses normally happen within 24 hours.
You coud also try twitter -- but don't enter personal information until you enter DM mode.
https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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@drosado wrote:Does anyone know if Southwest reservations is experiencing problems. I tried to change an existing reservation to a new date and I received errors online. I tried to call their 800 number, and local number I got a recording that the person had forwarded the numbr with no voicemail. I sent an email, it said I will receive a response within 7 days. I need to speak to someone today as my flight is on Wednesday.
Are you calling 1-800 I FLY SWA (1-800-435-9792)? I just tried and had no trouble getting right through.
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Pretty sure you dialed the wrong number, or some technical problem rerouted your call.
Double check the number and call again.