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Re: Wait times to speak to a rep
Re: Wait times to speak to a rep
08-08-2020 12:33 AM - edited 08-08-2020 12:34 AM
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I would think that most passengers would jump to the opportunity to bypass a 2 hour wait by phone and attempt to utilize social media. I know my time is worth it! My grandparents even use Twitter now instead of calling because it’s way more efficient.
SWA Passenger, Community Champion
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Whenever I have called Southwest in the past month or two, my hold times have been under a minute. I certainly haven't had a 2 hour wait, and I've called 8 or so times.
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@bwallet wrote:Whenever I have called Southwest in the past month or two, my hold times have been under a minute. I certainly haven't had a 2 hour wait, and I've called 8 or so times.
Do you have A List? If so that will explain why you get through so fast. Other times hold times will vary depending on weather like last night weather made travel in Dallas a headache which makes lots of extra calls for rebooking. Other times hold times can be long because of systemwide schedule changes which have been happening a lot lately.
I'm glad you have been able to get though quickly though
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I'm A-List Preferred. I didn't think that they used caller id because they never greet me personally when I call. Marriott greets me by name when I call, for instance.
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