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Covid Postponed travel funds

KevinWilhelm
New Arrival

I have travel funds that were during Covid and were pushed to a sept 7 2022 expiration date. I have seen postings saying that if I book a trip then cancel the new funds would have a expiry date of 12 months from when I booked. Book Aug 2022 then cancel new date Aug 2023. Is this correct and will this happen?

 

Thanks

4 REPLIES 4

Re: Covid Postponed travel funds

DancingDavidE
Top Contributor

I think that was applicable during a set time period when canceling a flight during earlier phase of the pandemic got you a year from the date of cancelation even if the booking was from previous travel funds.


Does that sound right @bec102896 ?

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Covid Postponed travel funds

TheMiddleSeat
Top Contributor

Here is the wording that did appear on southwest.com at some point. It does indicate that if you use a September 7, 2022 expiration date travel fund and then cancel that purchase the new travel fund will expire one year from the purchase date. This wording appears to have been removed from the website some time ago and I can no longer find these same wording in the refunds section. Now that we are in 2022 the original post implies you would receive a 2023 expiration date, BUT I am guessing the latest expiration date you will actually be allowed is the September 7, 2022 date. 

There's no harm in testing this out, I would but don't have any travel funds left. If you book a flight now and then cancel it you'll quickly find out what the new expiration date is and it won't be any worse than the existing September 7, 2022 date. Best case it expires one year from today, worst case it expires September 7.

 

update.png

 

--TheMiddleSeat

Re: Covid Postponed travel funds

airmet
New Arrival

Can you be so kind and post a link where this is found? I can not even find it in their FAQ?

 

I just called SWA and the rep told me that any funds expiring on September 7th, 2022 if someone decides to book a ticket using those said funds and cancels in August 2022, those funds are valid ONLY until September 7th and will not carry the new expiration of a year later sometime in August of 2023.

 

Thanks

 

 

 

Re: Covid Postponed travel funds

TheMiddleSeat
Top Contributor

@TheMiddleSeat wrote:

Here is the wording that did appear on southwest.com at some point. It does indicate that if you use a September 7, 2022 expiration date travel fund and then cancel that purchase the new travel fund will expire one year from the purchase date. This wording appears to have been removed from the website some time ago and I can no longer find these same wording in the refunds section. 


@airmet

 

--TheMiddleSeat