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lower fares - avoid hold time

KimVanderKley
Active Member

Hi 

Current phone hold time is 120 min ... so who has a great self serve way to adjust the fare of a purchased flight without talking with the service agents.. example paid higher for a flight which is showing for a less price....

 

I this the first time I have had more than a 20 min wait time via the phone

 

All the best,

 

K-

@16fseataFFBK
4 REPLIES 4

Re: lower fares - avoid hold time

dfwskier
Top Contributor
Solution

You should be able to make the change on line.

 

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

Re: lower fares - avoid hold time

ZevSupport
Active Member
Solution

The Social teams (Twitter, Facebook) can help with this too! 


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger

Re: lower fares - avoid hold time

Lmkel68
Active Member

@dfwskier wrote:

You should be able to make the change on line.

 

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip


Does this work if you booked through Southwest Vacations?


@dfwskier wrote:

You should be able to make the change on line.

 

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip


 

Re: lower fares - avoid hold time

dfwskier
Top Contributor

@Lmkel68 wrote:

@dfwskier wrote:

You should be able to make the change on line.

 

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip


Does this work if you booked through Southwest Vacations?


@dfwskier wrote:

You should be able to make the change on line.

 

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip


 


I don't know since I've never booked through Southwest vacations, but I suspect not as vacations are booked as packages - right?