@Echilders001 wrote:
Thank you thank you! I cannot say enough about this airline! I have always been a Delta loyalist but recently started flying Southwest! The differences are apparent! Friendly faces, accommodating and funny!
Today my husband had a medical issue when he arrived! Sonia Edward’s and Rudy (last name I cannot remember but head of customer service at Houston Hobby) are amazing people! They helped us quietly bring in EMTs and helped us get a new flight. Their customer support is at the highest level!
They deserve praise! I will always select Southwest from here on out!!!
In the midst of all the questions related to this morning's news release on SW seating, great to see a positive flight experience story posted 😊. Thanks for sharing.
As this forum is customer-to-customer, would you fwd your story in an email directly to SW:
https://support.southwest.com/helpcenter/s/email-us
You can also share it to any of SW's Social Media accounts such as Facebook or Twitter/X.
Glad you had a great experience!
