Southwest Airlines Community

For some people, being angry is a hobby. ... View more

I doubt it that you can use it more than the airlines. They are struggling as much as anyone right now. They are being extremely fair in going well beyond their contractual obligations.   I don't know your circumstances, but if you didn't have savings to be weathering a storm, perhaps you should not have been buying plane tickets.  ... View more

You fly so little that travel credits good for more than 2 years aren't good for you. I think that Southwest will probably be okay despite your boycott. ... View more

Have any of you ever purchased airplane tickets before? Seriously?  ... View more

You were not forced to cancel. Under the conditions (hotels closed), you chose to cancel. It is a fine distinction, but you had a choice, and you chose to cancel. According to DOT rules and the SWA CoC, you do not get a cash refund.   And, if you believe that is unfair because it isn't your fault, consider that it wasn't Southwest's fault either. That's life. You lost very little in this matter so be happy. Plan a vacation for the fall. I had Disney cancel my Alaska cruise for the summer. We are rebooking for next year, and my family is looking forward to going, even if it is delayed. ... View more

@JF It seems to me that you have a misunderstanding of who is acting in a deceitful manner. You entered into a contract with SW, and the terms were very clearly laid out. You chose to exercise your right to cancel your flight, and you got credit as spelled out in the contract. In fact, in light of the unusual circumstances, SW has extended the validity of the credit. Your ranting and raving because you do not get special treatment is, quite frankly, tiresome. You are NOT special. The rules apply to you too. ... View more

I book SW flights through the Concur website (though sometimes, I have to actually call them). Concur is American Express corporate travel. ... View more

The airlines got their hands spanked. To me, the most interesting think about the DOT statement was that the airlines could offer credit, but they could do so only have to clearly letting the passengers know that they have the option to receive a refund. It seems to me that the airlines are clearly still non-compliant in that regards. ... View more

The government made it very clear that if airline canceled flights, even if this is due to government restrictions, then they had to give refunds. Even if it is required by the government, they still have to play by the rules. You canceled because of government rules (the government didn't make you, you just didn't like their restrictions). It only seems fair to me that you also play for the rules. You canceled, you get credit. ... View more

I think that we all appreciate what you do for us. However, I also see that the military is all volunteer. I, for one, am tired of military members expecting everyone to kowtow to them and give them special treatment. You, like the rest of us, entered into a contract. The contract specified that if you canceled, you would get a credit. You canceled, and you got a credit. That's the rules. I expect our military members to be professional and play by the rules.  ... View more

My canceled flight last week was in three days. I fly pretty much every week so I have more than one canceled trip. I'm not sure how long this will take. I'm assuming this new one will be about 3 days. I'm just wondering why all the questions. Last week, it was "please refund" followed by an "okay". Now, it was a bunch of questions followed by an "okay" at the end.   I'm not complaining. I just found it interesting. ... View more

I had a refund a few days ago. It took about three days.  ... View more

I am not a Southwest employee. I commute weekly to Houston on Southwest. I’ve got an overinflated sense of fairness, and I despise it when people think that they are special, and that the rules shouldn’t apply to them.  ... View more

You canceled, and they gave you credit. They did the right thing. If they had canceled, they would refund, but you canceled. It was very clearly laid out in the contract. Southwest didn't cause the current situation. They are accommodating you. Save the credit and take a vacation when everything is over. Stop thinking that you are somehow special and don't have to honor agreements. ... View more

Southwest didn't cause this, and they are no more to blame than you are. You entered into a contract. From my experience, they are honoring the contract. When Southwest canceled my flight, I got a refund, easy-peasy. When I canceled two flights, I got credit.    Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not. Southwest is playing by the rules (unlike Air France), but they are also trying to survive and preserve jobs.   Play by the rules. You are NOT special. The rules apply to you too. When things are over, take a vacation.  ... View more

Southwest cancelled my flight 5 days in advance. A simple message later, and my money was refunded.    If you cancel a WGA fare, you get credit. If they cancel, you get a refund. They are playing by the rules. You are trying to not play by the rules. The world is fair. Shame on you! ... View more

If Southwest canceled your flights then according to both the CoC and the DOT guidance, you are entitled to a refund. Insist and cite both.    In the meantime, assuming you lost your job, you should be able to fall back on savings for at least a month or two. If not, then why were you taking vacations and such before building up some savings to weather a week or two without a job? Stimulus payments are coming soon. Unemployment will now replace 100% of lost income (plus, I understand, $600 a month). ... View more

That is and has always has been the rules. You entered into a contract with Southwest, and now you are not willing to honor it. You are the one who canceled, not Southwest. Shame on you for being unfair.  ... View more

Both the DOT and the CoC are very clear that if SWA cancels the flight, EBCI fees and fare paid should be refunded. This is not true if the customer cancels the flight. I agree with SWA enforcing the rules about EBCI being enforced when the customer cancels, but they must also follow the rules when it works against them too. If the reports are true, they appear to be acting in bad faith. For fun, queue the lawsuits in small claims court. I'm not a lawyer, but I do believe that their are additional penalties for acting in bad faith. Wouldn't it be fun after everything is over to start seeing airplanes impounded at gates? ... View more

Did you book the cruise through Southwest? If you did, then you have a cause for grievance. If you did not, it isn't Southwest's fault that the cruise canceled. It is unfair for you to expect Southwest to refund your money if they are willing to fly you as contracted because your cruise was canceled. They are willing to give you credit if you cancel as is stated in the contract that you entered. Again, while it isn't your fault, it isn't Southwest's fault either. ... View more

Okay. Factual information: they are not making any exceptions for EBCI fee refunds. I agree with them.  ... View more

Southwest, like all airlines around the world, is trying to survive right now. The terms were clearly laid out when you purchased EBCI. They are losing much more than you, and I suggest it is unfair that you expect them to make an exception in this regard. It isn't your fault, but it isn't their fault either. Honestly, EBCI is a relatively small amount, and they are just playing by clearly stated and fair rules. ... View more

Obviously, California is allowing you to travel. If you could not, then they would not be allowed to fly, and your flight would be canceled. If they cancel the flight, per the DOT, they have to give you a refund. If that happens, and they do not (word is that they are resisting), then you have a grievance. If not, take your credit. A LOT of people are losing a lot right now. Southwest Airlines and its employees are losing a lot right now. You have no reason to complain. ... View more

Southwest, like all airlines around the world, is trying to survive right now. The terms were clearly laid out when you purchased EBCI. They are losing much more than you, and I suggest it is unfair that you expect them to make an exception in this regard. It isn't your fault, but it isn't their fault either. Honestly, EBCI is a relatively small amount, and they are just playing by clearly state and fair rules.   If you are handicapped and thus have special needs, you do not need to do EBCI. The correct thing to do in that case is to request pre-boarding at the airport. ... View more

Southwest, like all airlines around the world, is trying to survive right now. The terms were clearly laid out when you purchased EBCI. They are losing much more than you, and I suggest it is unfair that you expect them to make an exception in this regard. It isn't your fault, but it isn't their fault either. Honestly, EBCI is a relatively small amount, and they are just playing by clearly state and fair rules. ... View more