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This is the link to the updated policy: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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03-19-2020
05:19 PM
1 Love
Here is the link for the updated policy, I didn't see a click path in the prior post: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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Here is the link again to the updated policy so that it doesn't get lost in the thread: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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03-19-2020
05:14 PM
03-19-2020
05:14 PM
@jr13160 this post indicated in will take time to implement the tech change: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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03-19-2020
12:53 PM
03-19-2020
12:53 PM
Most of us here are customers though there are occasional Southwest folks that also post. You may get the fastest response for this specific error message by reaching out to Southwest on Twitter, their handle is located in the "Contact Us" link at the bottom of all forum pages.
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03-18-2020
07:33 PM
I'm cnfused about your mention of points as points bookings should go right back to your Rapid Rewards account.
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03-18-2020
12:16 PM
Okay, good luck. For those looking to follow along from home: https://flightaware.com/live/flight/SWA427/history/20200318/2045Z/KMDW/KDAL It looks like your plane is enroute from San Diego: https://flightaware.com/live/flight/SWA1267/history/20200318/1605Z/KSAN/KMDW
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03-18-2020
12:13 PM
No word from Southwest about any changes and none of the airlines seem to be refunding unless the airline cancels the flight. Best best is to wait to if Southwest cancels your flight, and then if they do, then you can get refunded.
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03-17-2020
09:08 PM
https://www.cnbc.com/amp/2020/03/17/faa-says-tower-at-chicagos-midway-airport-is-closed-after-several-air-traffic-controllers-test-positive-for-covid-19.html
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I'd contact Southwest, either by mail or on Twitter. I know those are two extreme differences in response times but I think those are the best options. Click "Contact Us" at the bottom of any forum page for contact details.
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@chibbard72 great, you made my day that I could help. Seriously appreciate you letting me know! 🙂
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That's correct, you can check balances on this page: https://www.southwest.com/flight/travel-funds-search.html
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I'm another customer too, as are most of us in the forums. If I were in your shoes I would write a letter to Southwest, their mailing address is in the "Contact Us" link at the bottom of all forum pages.
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Yes, travel funds are accounted for at the individual traveler level. All three travelers should see their own funds.
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@Tonton83 if I were in your shoes I would send a letter to Southwest (their mailing address is listed in the "Contact Us" link at the botttom of forum pages) requesting that they reconsider the group policy given your situation. I've read several other similar posts so you are not alone. I can only hope Southwest take appropriate action given the circumstances.
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Please post when you get resolution, if you're able. Like you said it may help others now or down the road.
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@jeeptech1213 you should get in touch with Southwest Vacations, it's a separate travel company, if they booked the package for you. They may get in touch with you directly by email but I imagine they are swamped with cancellations. See if you're able to get in touch with them by phone or email. While you're on hold take a look at your booking terms & conditions to see how they say they will handle something like this.
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Double check the name spelling but if that's not it then I'd go the Twitter route mentioned upthread.
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03-16-2020
07:07 PM
1 Love
@Bryant see this post: https://www.southwestaircommunity.com/t5/Travel-Policies/Change-in-Departure-and-Return-Locations/m-p/103406/highlight/true#M12009
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@anniejensen4 here is the pinned video TSA posted to Twitter. I was surprised when I saw it that they will allow you to bring a full size wipe containter: https://twitter.com/TSA/status/1238223975723020289
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03-16-2020
06:54 PM
03-16-2020
06:54 PM
@pkerr1000 I'd write a letter to Southwest, their mailing address is listed in the "Contact Us" section at the bottom of forum pages. The forums are flooded with folks in similar situations, with all sorts of vatiations.
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I haven't seen any announcements from Southwest (I'm a customer too) though federal officials have said they haven't ruled anything out. Best advice I think for everyone is to be on the lookout for changes and to stay flexible. Have a backup plan in case something changes.
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03-16-2020
06:43 PM
You should be able to see them when you log in to your RR account. The other way is to use your name and confirmation number on this page: https://www.southwest.com/flight/travel-funds-search.html
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03-16-2020
06:42 PM
03-16-2020
06:42 PM
I don't work for Southwest, most of us here in the forums are customers too. There is a lot that went on, that doesn't sound like fun. Am I reading this correctly that the most immediate concern (ESA policy aside), is that you need to somehow get your luggage home from your home airport? I don't know but the Twitter team may be able to help, as they reportedly have the fastest response times. Are you or your daughter able to get in touch with them? Their Twitter handle is in the "Contact Us" link at the bottom of forum pages.
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03-16-2020
11:05 AM
I haven't seen any announcements yet from Southwest (most of us here are customers like us). There are news reports of potential additional travel restrictions and/or airline schedule adjustments. Always have a backup plan, and if that includes travel, have an idea of your options in a worst case scenario.
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03-16-2020
07:09 AM
Here is a third party blog post about the multiple United policies: https://onemileatatime.com/united-airlines-refund-one-year/
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03-16-2020
06:24 AM
03-16-2020
06:24 AM
@marynnp wrote: I am a health care provider. Thank you!!!!
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03-16-2020
06:22 AM
1 Love
@chgoflyer wrote: Or, I could be completely wrong and the financial hit carriers are taking becomes so large that it precludes any sort of customer accommodations beyond published policy. ^^^ This, at least for the airlines that don't shut down ^^^ United is on their fourth cancellation policy for the week and the terms are still unbelievable. They are doing everything possible to hold on to cash.
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